Worlds apart – this is perhaps the best way to describe the relationship between business and engineering. Both industries speak a different language and operate at different tempos, though both share the same objective: meet the needs of their customers.
Engineers – under the influence of volatility, uncertainty, complexity, and ambiguity, bounded by laws of science – often require more time and focus on ensuring the quality of the product, services, and operations of the business.
Business owners and managers on the other hand – due to pressure to constantly perform, compete, and satisfy customer needs – often find themselves in conflict with engineers. And this is where disputes between engineering and business decision-making impact the overall productivity and efficiency of the business.